A fast-growing email and SMS marketing platform specifically built for e-commerce businesses. Klaviyo integrates with Shopify, WooCommerce, etc., to use…

ManageEngine (from Zoho Corp) provides a broad portfolio of IT management solutions often priced for SMB budgets. This includes ServiceDesk…

A widely-used tool for remote IT support and screen sharing. TeamViewer lets IT staff remotely control employees’ computers or customers’…

The leading Apple device management solution, provided as a cloud service (Jamf Now for small biz, Jamf Pro for enterprise).…

Microsoft’s cloud endpoint management for Windows PCs, mobile devices, and now even Linux/Mac. Intune allows small IT teams to enforce…

A popular customer IT support/helpdesk platform (also used for external customer service). For internal IT, Zendesk can serve as a…

As software becomes core to many businesses, even SMB IT teams manage code or scripts. GitHub Enterprise Cloud provides private…

A specific tool (now under SolarWinds) for website uptime and performance monitoring. SMBs use Pingdom to get alerted if their…

A lightweight remote desktop software, similar to TeamViewer but newer. It enables IT or support technicians to remotely connect to…

An industry-leading all-in-one marketing platform(with CRM). HubSpot offers tools for email marketing, blogging, SEO, social media, landing pages, and marketing…

A hugely popular email marketing service that has evolved into a marketing platform. Mailchimp enables businesses to create and send…

The go-to web analytics tool (recently GA4) used to track website visitor traffic, behavior, and marketing campaign performance. Google Analytics…