Discover great IT Software, Learn, Compare, Save and Grow Your Business

An AI-powered monitoring platform for enterprise cloud environments. It automatically discovers application dependencies and user experience issues. Dynatrace is known for powerful APM, infrastructure monitoring, and AIOps capabilities that can pinpoint root causes across complex stacks. Often used by mid-to-large companies that need deep insights and are willing to invest in a premium solution.

A SaaS platform for application performance and infrastructure monitoring. Developers and IT teams use New Relic to instrument their web/mobile apps and get detailed performance metrics, error traces, and user experience data. It helps ensure software reliability and optimize performance. Offers a free tier and modular pricing, making it accessible to startups for APM and growing with use.

The go-to platform for log management and security information/event management (SIEM) in many organizations. Splunk can ingest logs from across servers, devices, and apps, then let IT query and visualize the data to troubleshoot issues or detect breaches. Splunk’s cloud service spares small teams from managing the heavy infrastructure themselves, enabling powerful analytics on their machine data.

A SaaS management platform that gives IT visibility and control over all the cloud apps a company uses. Zluri automatically discovers subscriptions, monitors usage, manages renewals, and can help with onboarding/offboarding users across apps. This addresses “Shadow IT” – very useful for SMBs that rapidly adopted many SaaS tools and now need to manage cost and security centrally. (Similar SMPs: BetterCloud, Torii, Zylo)

A leading SaaS Operations Management platform. Allows IT to create automated workflows for user lifecycle (e.g. auto-remove access when someone leaves), enforce security policies in apps, and get alerts on suspicious activity. Supports popular apps like Google Workspace, Slack, Microsoft 365. Invaluable for small IT teams to keep a handle on SaaS sprawl and data security, as they scale up cloud software usage.

A comprehensive IT asset management and cloud cost optimization solution. Flexera One helps businesses track and optimize all their technology spend – on-prem licenses, SaaS subscriptions, and cloud infrastructure. For SMBs, its right-sizing and cost analytics can uncover savings, while ensuring compliance (no unpaid licenses). It’s more often used by mid-sized firms with significant cloud and software budgets.

SolarWinds offers a suite of IT management tools, historically known for on-premises monitoring, now also provided as SaaS (e.g. SolarWinds Observability). These tools allow IT to monitor network performance, server health, and application metrics via cloud dashboards. SolarWinds is popular in SMBs for being cost-effective and straightforward, though its 2020 security incident made some cautious. The new SaaS offerings aim to simplify monitoring across hybrid environments.

ManageEngine (from Zoho Corp) provides a broad portfolio of IT management solutions often priced for SMB budgets. This includes ServiceDesk Plus (helpdesk), OpManager (network monitoring), Endpoint Central (device management), etc. Increasingly, these are offered as cloud versions. SMBs like ManageEngine for its balance of features and cost, effectively bringing “enterprise” IT capabilities (like unified endpoint management) within reach of smaller IT teams.

A widely-used tool for remote IT support and screen sharing. TeamViewer lets IT staff remotely control employees’ computers or customers’ devices to troubleshoot issues. It’s cloud-mediated (no complex VPN needed), secure, and works across Windows, Mac, Linux, and mobile. Many MSPs and internal IT teams rely on TeamViewer for day-to-day support of distributed staff.

The leading Apple device management solution, provided as a cloud service (Jamf Now for small biz, Jamf Pro for enterprise). If a company uses MacBooks or iPads, Jamf lets IT remotely configure settings, deploy apps, enforce security policies, and track inventory. As SMBs increasingly adopt Apple devices, Jamf ensures those endpoints are managed and secure similar to how Microsoft’s tools manage PCs.

Microsoft’s cloud endpoint management for Windows PCs, mobile devices, and now even Linux/Mac. Intune allows small IT teams to enforce security (e.g. require PIN on phones), push software or configurations, and wipe lost devices – all from a web console. It integrates with Azure Active Directory for identity-based management. Part of Microsoft 365 Business plans, it gives SMBs powerful device management without on-prem servers.

A popular customer IT support/helpdesk platform (also used for external customer service). For internal IT, Zendesk can serve as a ticketing system to handle employee tech requests. It’s cloud-based and quick to set up, with features like ticket routing, knowledge base, and analytics. Small companies often adopt Zendesk for customer support, and some extend it to internal IT support to leverage a single platform for all help requests.

As software becomes core to many businesses, even SMB IT teams manage code or scripts. GitHub Enterprise Cloud provides private Git repositories for code version control and collaboration with fine-grained access control. It’s essential for DevOps practices – enabling IT/development to store infrastructure-as-code, share scripts, and even automate via GitHub Actions. For companies building software or custom integrations, GitHub is a cornerstone of the toolchain.

A specific tool (now under SolarWinds) for website uptime and performance monitoring. SMBs use Pingdom to get alerted if their website or API goes down, and to track page speed globally. It’s easy to set up – just point it at your URL – making it a simple SaaS anyone can use to ensure their online services are reachable and fast, without running their own monitoring infrastructure.

A lightweight remote desktop software, similar to TeamViewer but newer. It enables IT or support technicians to remotely connect to a user’s computer to provide assistance. AnyDesk emphasizes speed and low latency (good performance even on low-bandwidth), and its licensing is SMB-friendly. Many small IT services companies have adopted AnyDesk as an alternative remote support tool.

A cloud monitoring and DevOps observabilityplatform. Datadog provides infrastructure monitoring, application performance monitoring (APM), log management, and security monitoring all in one. SMBs and startups use Datadog to get visibility into their servers, cloud services, and apps via dashboards and alerts, without maintaining their own monitoring stacks.

The leading platform for IT Service Management (ITSM), used to manage IT support tickets, changes, assets, and more. ServiceNow provides a single cloud-based solution aligning with ITIL standards to streamline IT workflows. While often used by enterprises, it also benefits growing mid-sized businesses that need to formalize IT processes. ServiceNow’s extensibility allows custom business apps beyond ITSM, making it a broad workflow platform.

Atlassian’s IT service desk tool, built on Jira. Enables IT teams to track service requests, incidents, and changes in a collaborative way. Integrates tightly with Jira Software (for dev teams) and Confluence (knowledge base). great for companies (including SMBs) that want an affordable, user-friendly IT ticketing system that aligns dev and IT operations.

A modern ITSM tool by Freshworks, geared towards mid-market and smaller IT teams. Freshservice features an easy interface for ticket management, a self-service portal, a knowledge base, and asset management. It’s cloud-based and quick to deploy, appealing to organizations that find enterprise tools like ServiceNow too heavy.