Quo (formerly OpenPhone) positions itself in 2025 as a unified AI-powered communication hub for fast-growing startups and SMBs. As modern business phone needs have evolved beyond basic VoIP, Quo (formerly OpenPhone) consolidates calls, texts, contacts, and context into one platform aiming to empower teams to respond faster and never miss a customer again.
From Launch to 2025: The Quo (formerly OpenPhone) Timeline
- 2018: Launches as OpenPhone, targeting tech-enabled SMBs with simple, app-based business numbers.
- 2020–2022: Expands to include integrations, CRM features, advanced call workflows, and shared inboxes. Growth accelerates via YC, VC investment, and early scaling customers.
- 2023–2024: Emerges as a top-rated VoIP provider; launches Sona AI receptionist and deeper analytics tools.
- Late 2024: Rebrands to Quo, raising $105M to scale international reach, AI automation, and integrations. 90,000+ businesses served.
- 2025: Delivers all-in-one, AI-driven phone system for modern teams—context-rich, collaborative, and always-on. Rated #1 for satisfaction and speed. Quo (formerly OpenPhone) becomes a leader for startups, service firms, and multi-location teams needing flexibility, oversight, and automation.
Key Features & Capabilities
- Unified Communication Hub: Calls, texts, voicemails, recordings, and CRM-style contact data pipe into a single, searchable thread—no more siloed inboxes.
- Sona AI Receptionist: Always-on, 24/7 AI agent that answers, qualifies, and routes calls, captures caller details, and can handle basic queries—reducing response gaps.
- Shared Numbers & Inboxes: Collaborate in real time by assigning tasks, sharing messages, and viewing complete customer histories as a team.
- Custom Call Routing: Route by schedule, team, priority, and context for every customer touch point.
- Rich Integrations: Connects out-of-the-box to HubSpot, Salesforce, Zapier, Make, and more for bi-directional contact and activity sync.
- Automatic AI Logging: Note-taking, call summaries, and AI call tags automate recordkeeping, boosting compliance and saving manual labor.
- Advanced Analytics: Live reporting dashboard to track calls, texts, agents, queues, and customer experience with no extra configuration.
- Developer API: Secure, documented API supports custom integrations and advanced workflow triggers for tech-enabled businesses.
- Security & Compliance: HIPAA and GDPR compliant, with strong encryption and business-grade controls.
Workflow & User Experience
- Zero learning curve—cloud-native for desktop, mobile, and web with a clean, modern interface.
- Switch seamlessly between calls, texts, team chat, and context—reducing navigation friction vs legacy phone dashboards.
- Shared visibility means no duplicate work or missed context—perfect for distributed and hybrid teams.
- Sona AI handles the busywork—so teams focus on high-value conversations, not voicemails or routing.
- Fast setup: New numbers, port-ins, and integrations can be configured without IT support.
Quo (formerly OpenPhone) Pricing
| Plan | Key Features | Pricing |
|---|---|---|
| Starter | Unified inbox, calls/texts, 1 number/user, basic Sona AI agent, HubSpot/Zapier integration, support | $15/user/mo (billed annually); $180 per user/year |
| Business | All Starter features plus CRM sync, advanced analytics, call recording, multiple numbers, upgraded Sona AI, custom routing, Salesforce integration, 24/7 support | $23/user/mo (billed annually); $276 per user/year |
| Scale | All Business features plus API access, priority routing, advanced integrations, onboarding consultant, premium support | $35/user/mo (billed annually); $420 per user/year |
| Free Trial | Full platform access, 1 week (does not require credit card) | $0 for 7 days |
Quo (formerly OpenPhone) vs Leading Alternatives
| Feature | Quo (formerly OpenPhone) | Dialpad | RingCentral | Aircall | Google Voice |
|---|---|---|---|---|---|
| Unified Calls, Texts, CRM Context | Yes, all in one | Partial (split threads) | No (separate apps/dashboards) | No | No (voice only, limited text) |
| Integrated AI Receptionist | Included in all plans | Add-on/expensive tiers | Business+ only | Not included | Voicemail only |
| Pricing Transparency | Flat, predictable pricing | Jumps to $45/user for features | Complex, many add-ons | Requires 3 licenses minimum | Requires Google Workspace subscription |
| Unlimited Texting | All plans | Higher tiers only | Add-ons | Text cap; additional fees | Restrictions apply |
| Best For | Startups & SMBs w/ fast growth | Enterprise sales support | Traditional call center needs | Hybrid/contact center ops | Simplest, consumer features |
| Promo Codes & Offers | Exclusive available, see Quo (formerly OpenPhone) | Yes (varies) | Occasional | Direct | No |
Pro Tip: If your team loses opportunities due to missed calls, lack of context, or slow response, Quo (formerly OpenPhone) automates these hand-offs through shared threads, Sona AI, and real-time visibility—making it a fit for service firms, agencies, franchise groups, and remote SMBs scaling fast.
Integrations
- CRM: HubSpot, Salesforce (direct), plus Zapier, Make, and open API for custom flows
- Productivity: Native integrations to Google Contacts, Slack, and other team tools (via Zapier/Make)
- Carrier Migration: Simple port-in/port-out support
Pros & Cons
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Final Thoughts
In summary, Quo (formerly OpenPhone) is a leading choice for growth-focused businesses ready to move from outdated phone systems to a unified, AI-augmented cloud solution. With all communication channels in one place, real automation, and predictable pricing, Quo (formerly OpenPhone) makes scaling efficient, responsive, and data-driven without compromising team transparency or customer experience.
Quo (formerly OpenPhone) FAQ
Yes, it meets GDPR standards and supports HIPAA via a signed BAA on eligible plans.
Yes, white-label portals fully support your own domain and branding.
Ideal for consultants, service firms, and SMBs needing streamlined automation.
No—integrates seamlessly with both services.
All plans include chat/email; higher tiers include onboarding and dedicated setup help.
